LocalMachine\SOFTWARE\Microsoft\MSCRMClientĬrm_roiscan. SaRA- Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365 Error during Install / cannot activate This is a Trouble shooting tool specifically for Outlook, with a minor support of Office install problems SaRA runs tests to figure out whats wrong. The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.ĬurrentUser\SOFTWARE\Microsoft\MSCRMClient The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. Providing upgrade service to all computer platforms. If you are unable to sign in, your log files will not be sent to Microsoft. Repairing Hardware components of personal computers, laptops, and printers. Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. Kindly check and head over to the links below and try out the step provided in which it will involve running a command using Command Prompt. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. I understand that you are unable to install MS Support and Recovery Assistant on your PC.
The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. When you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft.
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